Returns & Refunds

Your right to withdraw

For most online purchases made by a consumer, the statutory withdrawal period is 14 days starting the day after you receive the goods. You may notify us within that period that you are withdrawing from the purchase without giving a reason. Some legal exceptions apply, including certain sealed hygiene goods after their seal has been broken; an exception applies only where the law permits it and the required information was provided before purchase. Your rights for faulty or non-conforming goods are not removed by a withdrawal exception.

Current Dutch government guidance explains the withdrawal period and exceptions. This summary does not replace your statutory rights.

How to contact us about a return

1. Look up your guest order at Track your order, or sign in and open the order in your account.
2. Use the return request option where available, or contact us through the contact form with your order number, the item and quantity, and whether you are requesting a refund or replacement.
3. Wait for our return instructions and confirmed return address before sending goods. Do not send parcels to the company or carrier address shown elsewhere unless we have confirmed it as the return address.
4. Pack the item securely and include the order reference. Keep proof of postage until the return is resolved.

Condition and return postage

You may handle goods only as needed to establish their nature, characteristics and functioning, as you could in a shop. You may be responsible for diminished value caused by handling beyond that. Return-postage responsibility and any applicable cost must be disclosed before purchase; check the order information or ask us for the current instructions before posting. We will not invent a return fee or address in this page.

Refunds

Once a withdrawal is valid, refunds are handled under the applicable statutory rules and returned to the original payment method unless another arrangement is agreed. We may wait to refund until we have received the goods or you have supplied evidence that you sent them back, whichever occurs first, where the law allows. A partial return may affect which delivery charges are refundable. We will confirm the refund status by email. A payment-provider processing time may affect when the funds appear in your account.

Faulty, damaged or incorrect items

If an item is defective, damaged in transit or different from what you ordered, contact us with your order number, a description and photographs where useful. Do not treat a fault claim as an ordinary change-of-mind return; statutory conformity rights remain available.

Important website process note

We are completing the online withdrawal/cancellation controls for this shop. Until the dedicated cancellation action is available, send a clear withdrawal notice through the contact form within the applicable period and keep a copy. A contact form is not a substitute for any legally required cancellation-button functionality.